Blog Posts About Technology

evaluating video conferencing support

3 Things to Consider Before Integrating Video Conferencing Into Your Support Strategy

If a picture is worth a thousand words, what about a video? With the advanced telecommunications capabilities available to businesses today, that’s the question on the minds of many C-level executives. The answer, as it turns out, is about $7.85 billion. According to a recent study from Transparency Market Research, that’s the expected annual global […]
Get C-Suite Buy In on Chatbots

3 Strategies For Getting C-Suite Buy-In On Chatbots

The chatbot has made significant strides since the earliest iterations just a decade ago. It is defined as a service, powered by rules and sometimes artificial intelligence, that interacts via a chat interface. Years ago, chatbots like Microsoft Word’s pixilated paperclip, Clippy, assisted users by answering basic questions and performing rudimentary tasks. Many users would argue this […]
sitting at computer

How to Select the Right E-Commerce Platform for Your Business, Part 2: WooCommerce

In Part 1 of this series, it was explained that before any business can develop a digital presence, it must first lay the solid foundation on which the business will be built. Selecting the right e-commerce platform is the most critical component of that foundation. We shared the pros and cons of e-commerce platform Magento, […]
The newly released iPhone 7 and 7 Plus

4 Key Takeaways on the iPhone 7 Launch for Business Leaders

In many ways product launches from Apple, like the iPhone 7, can be seen as the zeitgeist that propels the user experience today. On one hand, the company can be seen as an innovator, introducing design changes and new features that affect how every one of us interacts with (or comes to expect to interact […]

Data Center vs. the Cloud: Should I Move My Business?

Data centers contain all of a company’s proprietary data and are an essential part of any organization’s network. Traditionally, data centers are located on-site and managed by in-house IT departments. Yet, the emergence of cloud-based offerings has business leaders asking, “should I move my business to the cloud?” Many organizations seem to think they should. […]

How to Avoid the ‘Technology for Technology’s Sake’ Trap

In many ways it seems that we are in the early stages of an era of innovation that could realistically equal, or even surpass, the Industrial Revolution that transformed business and life in the late 18th and early 19th centuries. Working in the technology consulting business, it’s easy to see that we have entered into […]

Apple Watch Apps: Developing on the Edge of the Unknown

Meeting technical challenges in the face of the unknown can be difficult. Sometimes a developer’s best guess is the only thing they have to go on – but, as with most things, experience is everything. Consider the Apple Watch. This watch has the potential to change (yet again) how people are operating within their world. […]

Why Angular: The UpTop website redesign

We recently re-designed the UpTop website using AngularJS as the front-end framework. And as enterprise leaders today struggle to make sense of the many options available within the modern web, we wanted to share our thoughts on why we decided to make this transition. Very powerful community solutions exist for common problems encountered in modern […]

Banks lag when it comes to mobile user experience

Image SourceNow more than ever, businesses are ramping up their UX efforts because the positive ROI of a good Customer Experience is becoming clear as customer loyalty and profits increase. And it’s not just theory, either. Forrester’s Customer Experience index (CXi) shows a direct relationship between a positive customer experience and higher profits. CXi measures […]

Adaptive design or progressive enhancement?

A lot of business blogs will suggest that you start your web development conversation by deciding whether you need to build either a responsive or an adaptive website. There’s some confusion inherent in asking that question, as responsive and adaptive design aren’t opposites. Responsive means creating a site that works well and looks good on […]
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