Program Manager

Program Manager

We are looking for a Program Manager who is passionate about the latest in mobile and internet technology and has Web Business Analysis skills.

This person will be responsible for shaping, driving and managing projects for web and mobile applications from discovery through launch, along with helping define requirements and shape solutions. You’ll lead the development of multiple project goals and keeping internal and external stakeholders informed, while proactively maintaining schedules, milestones, and budgets.

This role is ideal for a strategic, process-oriented, organized, creative, technical, and highly communicative individual. You have the drive and ability to multitask, wear many hats and leverage your strong understanding of the internet while being able to bring a team together to create web development and mobile application solutions.

What You’ll Do:

  • Responsible for the strategy and execution of projects through the lifecycle of an account.
  • Assist Business Development team in LOE’s and quoting potential projects/work.
  • Help lead client-facing Workshops and Working Sessions as needed.
  • Work directly with the clients and internal teams to collect, validate, reconcile business requirements, define and validate technical options, create recommendations and document functional/technical specifications. 
  • Analyze and/or define business requirements and create documentation, reviews, and lead software demos. 
  • Drive design and technical solutions and make recommendations based on client requirements and needs. 
  • Identify scope creep and follow change management processes. 
  • Coordinate across organizational disciplines to manage change in a break/fix, enhancement and feature scope creep environment. 
  • You will coordinate with teams driving client UX/UI, as well as internal developers and testers to deliver customized solutions, clearing any roadblocks.
  • Proactive budget and timeline management with trajectory, burndowns, forecasting and schedule oversight.
  • Internal project documentation, status reporting and budgeting.
  • Effectively communicate and track and resolve issues as they arise. 
  • Identify functional interdependencies to minimize risk and optimize for quality and time.
  • Work with Business Development and Account Managers to build and maintain great client relationships.

Required Skills To Have:

  • Bachelor’s degree or equivalent experience. 
  • Optimal to have at least 3-5 years of demonstrated program management experience in a web producing or software engineering agency environment.
  • Familiarity with Waterfall, Scrum and Agile methodologies.
  • Working knowledge of Responsive (RWD) & Adaptive Design, Information Architecture, Content Strategy, HTML/CSS/JS, SEO, A/B/n testing, PayProc & Gateways, PCI Compliance, Deployment, Testing, Security, DNS management, FTP, VPN.
  • Some experience writing SOWs, BRDs, Project Plans & Charters, Functional Spec, Roadmaps, Use & Test Cases, Change Order and Post Mortem documents.
  • Proven success working autonomously and being able to drive for results in a sometimes-ambiguous work environment.
  • Strong verbal and written communication skills.
  • Proven ability to collaborate and lead within cross-functional teams: research, marketing, UX design, visual design, front-end development and software development. 
  • Extremely proactive and organized with a track record of success in a team environment.
  • Strategic and tactical thinking as it applies to your projects and work.
  • Aptitude to learn more and grow not just yourself but your team.
  • Acute analytical skills and superb attention to detail.
  • Work effectively on multiple, concurrent projects. 

Nice to have:

  • BS in Computer Science or related discipline experience
  • PgMP, PMP, Scrum or Agile certification
  • Working knowledge of an array of web and mobile technologies
UpTop offers a competitive compensation package, including 90% paid health benefits (medical, dental, vision), participation in 401K with matching contribution, PTO and participation in the company bonus program. We pride ourselves as having a relaxed, fun and rewarding work environment. If you are passionate about all things technology and crave making an impact on a daily basis, please send your resume along with salary requirements to