Self-Service Customer Support Saves Time, Money & Resources

Self-Service in the Fast Lane

Today customers are savvy, self reliant, and accustomed to searching for answers online. Providing online support without actually requiring a company representative provides a savings to your business while empowering your customer in the process. Self-service can include FAQs, online forums, knowledge base search logs, and chat systems (among others), and it is essential that they offer quick, accurate responses.

At UpTop, we believe that self-service is part of a healthy UX. We'll help you make sure content is easy to find, relevant, and engaging so that your customers can get the answers they need quickly.

Key Benefits

Impress. Your SSE impacts how customers view your company
Save. When customers find their answers online, less employee support is required
Empower. Making content easy to find and relevant saves your customers time
Personalize. Tailor responses to past customer use
Adapt. SSE opportunities will expand as technology improves

Self-Service Experience Deliverables

Help your customers

Save employee time

Personalize your responses

Success Stories: UpTop

Southwest Airlines

12 weeks from design to launch—Southwest’s California Millions web app and backend awarded 50,000,000 Rapid Reward™ points without breaking a sweat. End-to-end contest management (we even completed their taxes).

OYO

A mobile and desktop redesign that up-leveled the customer experience from Search to Booking for one of the fastest growing hotel chains in the world.

JAMS

Designing a centralized platform for a leading alternative dispute-resolution company whose users include judges, attorneys, and case managers.

Southwest Airlines

OYO

A mobile and desktop redesign that up-leveled the customer experience from Search to Booking for one of the fastest growing hotel chains in the world.