Self-Service Experiences

Self-Service in the Fast Lane

Providing online support without actually requiring a company representative is a Self-Service Experience (SSE). This essential feature includes FAQs, online forums, knowledge base search logs and chat systems (among others), and it is essential that they offer quick, accurate responses. Make the answers easy to find, keep the content up to date, use visuals when necessary or possible, and be sure your self-service experience is mobile friendly.

At UpTop, we’ll make sure your customers get the answers they need quickly.

Key Benefits

Image. A positive SSE gives the customer a positive impression of a company
Save. When customers find their answers online, less employee support is required
Time. Finding clear, accurate answers online can save a customer time
Personalize. Tailor responses to past customer use
Adapt. Self-service experience opportunities will expand as technology improves

Self-Service Experience Deliverables

Help your customers

Save employee time

Personalize your responses

Success Stories: UpTop

Engaging Inside Sales Millennials with Microsoft

UpTop’s focus on UX enabled their development team to stay agile through each product sprint, facilitating an adaptive, collaborative partnership with Microsoft.

Helping Mattress Firm Sleep Easier

Mattress Firm engaged UpTop for help designing appealing pages for their newly-launched enterprise web platform; a partnership that flourishes today.

Starting children’s day with art, calmness, and The L.A.U.G.H. App