Self-Service Experiences

Self-Service Experiences

Self-Service in the Fast Lane

Self-Service in the Fast Lane

Providing online support without actually requiring a company representative is a Self-Service Experience (SSE). This essential feature includes FAQs, online forums, knowledge base search logs and chat systems (among others), and it is essential that they offer quick, accurate responses. Make the answers easy to find, keep the content up to date, use visuals when necessary or possible, and be sure your self-service experience is mobile friendly.

At UpTop, we’ll make sure your customers get the answers they need quickly.

Key Benefits

  • Image. A positive SSE gives the customer a positive impression of a company
  • Save. When customers find their answers online, less employee support is required
  • Time. Finding clear, accurate answers online can save a customer time
  • Personalize. Tailor responses to past customer use
  • Adapt. Self-service experience opportunities will expand as technology improves

Self-Service Experience Deliverables

Self-Service Experience Deliverables

Help your customers
Save employee time
Personalize your responses

Success Stories: UpTop

Success Stories: UpTop

Helping Mattress Firm Sleep Easier

Mattress Firm engaged UpTop for help designing appealing pages for their newly-launched enterprise web platform; a partnership that flourishes today.

Helping Mattress Firm Sleep Easier

Mattress Firm engaged UpTop for help designing appealing pages for their newly-launched enterprise web platform; a partnership that flourishes today.
"We wanted to revamp our portal, which is our clients’ electronic experience with Quorum. We were looking for a firm that could give us the level of expertise that our IT group didn’t have at the time."
– Patrick Ursino-Bosworth, Sr. Director Client Success, Quorum Review IRB

On The Blog: Self-Service Experiences

On The Blog: Self-Service Experiences

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