Self-Service Experiences

Self-Service Experiences

Self-Service in the Fast Lane

Self-Service in the Fast Lane

Today customers are savvy, self reliant, and accustomed to searching for answers online. Providing online support without actually requiring a company representative provides a savings to your business while empowering your customer in the process. Self-service can include FAQs, online forums, knowledge base search logs, and chat systems (among others), and it is essential that they offer quick, accurate responses.

At UpTop, we believe that self-service is part of a healthy UX. We'll help you make sure content is easy to find, relevant, and engaging so that your customers can get the answers they need quickly. 

Key Benefits

  • Impress. Your SSE impacts how customers view your company
  • Save. When customers find their answers online, less employee support is required
  • Empower. Making content easy to find and relevant saves your customers time
  • Personalize. Tailor responses to past customer use
  • Adapt. SSE opportunities will expand as technology improves

Self-Service Experience Deliverables

Self-Service Experience Deliverables

Help your customers
Save employee time
Personalize your responses

Success Stories: UpTop

Success Stories: UpTop

OYO

A mobile and desktop redesign that up-leveled the customer experience from Search to Booking for one of the fastest growing hotel chains in the world.

JAMS

Designing a centralized platform for a leading alternative dispute-resolution company whose users include judges, attorneys, and case managers.

OYO

A mobile and desktop redesign that up-leveled the customer experience from Search to Booking for one of the fastest growing hotel chains in the world.

JAMS

Designing a centralized platform for a leading alternative dispute-resolution company whose users include judges, attorneys, and case managers.
"We wanted to revamp our portal, which is our clients’ electronic experience with Quorum. We were looking for a firm that could give us the level of expertise that our IT group didn’t have at the time."
– Patrick Ursino-Bosworth, Sr. Director Client Success, Quorum Review IRB

On The Blog: Self-Service Experiences

On The Blog: Self-Service Experiences

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Let's Talk

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