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Self-Service in the Fast Lane

Self-Service in the Fast Lane

Providing online support without actually requiring a company representative is a Self-Service Experience (SSE). This essential feature includes FAQs, online forums, knowledge base search logs and chat systems (among others), and it is essential that they offer quick, accurate responses. Make the answers easy to find, keep the content up to date, use visuals when necessary or possible, and be sure your self-service experience is mobile friendly.

At UpTop, we’ll make sure your customers get the answers they need quickly.

Key Benefits

Image. A positive SSE gives the customer a positive impression of a company
Save. When customers find their answers online, less employee support is required
Time. Finding clear, accurate answers online can save a customer time
Personalize. Tailor responses to past customer use
Adapt. Self-service experience opportunities will expand as technology improves

Self-Service Experience Deliverables

Self-Service Experience Deliverables

Help your customers

Save employee time

Personalize your responses

Success Stories: UpTop

Success Stories: UpTop

Engaging Inside Sales Millennials with Microsoft

UpTop’s focus on UX enabled their development team to stay agile through each product sprint, facilitating an adaptive, collaborative partnership with Microsoft.

Helping Mattress Firm Sleep Easier

Mattress Firm engaged UpTop for help designing appealing pages for their newly-launched enterprise web platform; a partnership that flourishes today.

Starting children’s day with art, calmness, and The L.A.U.G.H. App

The Catherine Mayer Foundation had a vision to create the children's learning tool, L.A.U.G.H. App, and needed a technology partner to execute her vision.

Engaging Inside Sales Millennials with Microsoft

UpTop’s focus on UX enabled their development team to stay agile through each product sprint, facilitating an adaptive, collaborative partnership with Microsoft.

Helping Mattress Firm Sleep Easier

Mattress Firm engaged UpTop for help designing appealing pages for their newly-launched enterprise web platform; a partnership that flourishes today.

Starting children’s day with art, calmness, and The L.A.U.G.H. App

The Catherine Mayer Foundation had a vision to create the children's learning tool, L.A.U.G.H. App, and needed a technology partner to execute her vision.

SUCCESS STORIES

On The Blog: Self-Service Experiences

On The Blog: Self-Service Experiences

self-service

What an Effortless Experience Means for UX Design

Using your company’s products should be easy. Most executives and business leaders are quick to agree. Nobody would ch...

Read More

Design-That-Allows-Users-Help-Themselves

Design That Allows Users to Help Themselves

Self-service applications have become a major consumer trend in the past few years. In fact, 50 percent of consumers now...

Read More

UX-Can-Put-Customer-Support-User-Hands

UX Can Put Customer Support in the User’s Hands

Consumers like instant gratification, and it’s no different when it comes to customer service. Whether it’s pre-sale...

Read More

self-service

What an Effortless Experience Means for UX Design

Using your company’s products should be easy. Most executives and business leaders are quick to agree. Nobody would choose to make the process of purchasing and using a product harder than it need...

Read More

Design-That-Allows-Users-Help-Themselves

Design That Allows Users to Help Themselves

Self-service applications have become a major consumer trend in the past few years. In fact, 50 percent of consumers now prefer self-service over interacting with someone else to solve an issue. So ho...

Read More

UX-Can-Put-Customer-Support-User-Hands

UX Can Put Customer Support in the User’s Hands

Consumers like instant gratification, and it’s no different when it comes to customer service. Whether it’s pre-sale or post-sale support, your customers want answers to their questions right away...

Read More

SELF-SERVICE EXPERIENCE BLOGS