Today customers are savvy, self reliant, and accustomed to searching for answers online. Providing online support without actually requiring a company representative provides a savings to your business while empowering your customer in the process. Self-service can include FAQs, online forums, knowledge base search logs, and chat systems (among others), and it is essential that they offer quick, accurate responses.
At UpTop, we believe that self-service is part of a healthy UX. We'll help you make sure content is easy to find, relevant, and engaging so that your customers can get the answers they need quickly.
At UpTop, we believe that self-service is part of a healthy UX. We'll help you make sure content is easy to find, relevant, and engaging so that your customers can get the answers they need quickly.
