• Recent Tweets

    Could not authenticate you.

Telarus

Designing Intelligence: Powering Telarus' Innovation Through UX Strategy and Scalable AI Tools

Background

Telarus, the largest privately held technology services distributor in the U.S., empowers its network of partners with tools that streamline operations, improve customer engagement, and enhance profitability. At the center of this mission is SolutionVue, a proprietary platform designed to guide partners through solution assessments (QSAs). As Telarus planned to expand the platform’s capabilities and integrate artificial intelligence (AI), they turned to UpTop to bring clarity, strategy, and execution to their vision.

This engagement evolved into a multi-phase partnership, including the foundational UX strategy for a new “Knowledge-Plus” portal and the technical design and delivery of a brand-new AI-driven QSA experience—setting the stage for the next era of innovation at Telarus.

Challenges

Airbiquity faced a complex challenge: how to compress a wide array of telematics, diagnostics, safety, and driving behavior features into a single, intuitive app—optimized for both OEM demo purposes and future aftermarket customization. Specific challenges included:
  • Designing for multi-platform functionality (smartphone + vehicle head unit).
  • Managing complex vehicle data from OBD-II dongles.
  • Enabling demo-ready features without onboarding requirements.
  • Delivering meaningful user feedback from trip data, while making it engaging.

Project Info

client
Telarus
Industry
Technology Distribution & Consulting
type
Partner Portal, Internal Tool
services
UX Strategy, UX Design, Development, AI Tooling

Project Info

client
Telarus
Industry
Technology Distribution & Consulting
type
Partner Portal, Internal Tool
services
UX Strategy, UX Design, Development, AI Tooling

Background

Telarus, the largest privately held technology services distributor in the U.S., empowers its network of partners with tools that streamline operations, improve customer engagement, and enhance profitability. At the center of this mission is SolutionVue, a proprietary platform designed to guide partners through solution assessments (QSAs). As Telarus planned to expand the platform’s capabilities and integrate artificial intelligence (AI), they turned to UpTop to bring clarity, strategy, and execution to their vision.

This engagement evolved into a multi-phase partnership, including the foundational UX strategy for a new “Knowledge-Plus” portal and the technical design and delivery of a brand-new AI-driven QSA experience—setting the stage for the next era of innovation at Telarus.

Challenges

Airbiquity faced a complex challenge: how to compress a wide array of telematics, diagnostics, safety, and driving behavior features into a single, intuitive app—optimized for both OEM demo purposes and future aftermarket customization. Specific challenges included:
  • Designing for multi-platform functionality (smartphone + vehicle head unit).
  • Managing complex vehicle data from OBD-II dongles.
  • Enabling demo-ready features without onboarding requirements.
  • Delivering meaningful user feedback from trip data, while making it engaging.

Approach

UpTop initiated the partnership with a robust Discovery and UX Strategy phase focused on the Knowledge-Plus portal. Through intake sessions, stakeholder interviews, and remote UX workshops, the team mapped out partner pain points, aligned on feature priorities, and defined key personas and workflows.

In the next phase, UpTop transitioned into product execution, leading the front-end design and technical implementation for enhancing the SolutionVue platform and building a net-new QSA tailored to AI capabilities. This included managing detailed sprint planning, collaborative development with Telarus engineering, and rigorous acceptance criteria. 

Solution

UpTop delivered solutions across both strategic and execution-focused dimensions:
  • Knowledge-Plus Strategy:
  • Conducted UX workshops, journey mapping, and persona creation to define goals and feature hierarchy.
  • Developed a phased roadmap and IA-first design approach tailored to iPad-first usage and embedded workflows.

  • SolutionVue Enhancements:
  • Redesigned core QSA functionality to support scalable output generation, variable editing, and new formatting logic.
  • Enabled URL parameterization for analytics, improving visibility across SPA architecture.
  • Delivered UX upgrades, including dynamic “pizza tracker” scaling and admin-side logic editing tools.

  • AI QSA Build:
  • Created a modular, documentation-driven QSA engine for Artificial Intelligence solutions.
  • Engineered integration points and output logic for AI-specific supplier recommendations.
  • Developed robust error handling and validation against pre-defined acceptance thresholds.

Results & Impact

  • Telarus now has a future-proof roadmap and working product that brings AI-powered assessments to their partner network.
  • The SolutionVue platform has been transformed for scalability, analytics, and ease of use, both for end users and administrators.
  • The Knowledge-Plus UX strategy laid the groundwork for greater partner loyalty, efficiency, and competitive edge.
  • UpTop’s work helped Telarus turn a complex product vision into an actionable, scalable, and user-centered platform—with business outcomes at its core.Double Click to Edit
With UpTop as a strategic and development partner, Telarus brought structure, clarity, and execution to a bold vision of empowering its ecosystem through intelligent tools.

Related Case Studies

Related Case Studies

Let’s Build What’s Next. Together.
From creating innovative new products to elevating existing experiences, UpTop is ready to help you make it happen.
Let's Talk
Close
Close
Scroll to the bottom to agree