FinTech and UX: Ignoring the User Could Mean Banks Are Giving Money Away
When Quicken Loans revealed the first ever fully-online mortgage lending service “Rocket Mortgage,” there was, with good reason, a fair degree of doubt among consumers. The company’s slogan is curiously simple—press button, get mortgage. It can’t be that easy, can it? But indeed, Rocket Mortgage has disrupted the FinTech industry by designing a platform that […]