Blog Posts Tagged With retention

UX-Can-Put-Customer-Support-User-Hands

UX Can Put Customer Support in the User’s Hands

Consumers like instant gratification, and it’s no different when it comes to customer service. Whether it’s pre-sale or post-sale support, your customers want answers to their questions right away – whenever and wherever is convenient for them. Hiring a large customer service team is very costly and not feasible for most businesses, however. What can […]
What does bad VUI look like and how to avoid it

What does bad VUI look like? How to avoid it

Here are some suggestions for how to avoid losing customers with bad VUI.   Just like those frustrating phone menus that never seem to offer the option you’re looking for, bad VUI offers a menu list that is long, confusing and off-target. Keep options short and to the point.   Open ended questions can lead […]

5 Marketing Challenges That Can Be Solved With UX

There are millions of brand voices out there trying to grab our attention and connect every day. As a marketer, I’m continually scrutinizing how other brands market to me. Each generation brings us new challenges on how to communicate with them effectively. To maintain relevance, however, marketers need to rise to these challenges by incorporating […]
3 reasons why your app users aren't coming back

3 Reasons Why Your App’s Users Aren’t Coming Back

With every passing year, it becomes more apparent that we are living in a mobile-first world. In 2017, there are anticipated to be 197 billion mobile app downloads, up from 149.3 billion just one year ago. By 2021 that figure leaps to nearly 353 billion. These app downloads now account for a majority of time […]
mobile-app-freemium-model

4 UX Tips To Help You Capitalize on the Freemium Model

Over the past several years there has been a seismic shift in the way that consumers access the Internet. After decades of supremacy, desktops were supplanted late in 2016 as a majority of Internet traffic came from mobile devices for the first time. Driving this change is the mobile application market. This year, mobile applications […]

Enterprise Applications and Their Impact on Employee Retention

Although it may not receive as much attention as product innovation or quality customer service, employee retention is just as critical to an organization’s success as any other facet of business. In this article we will discuss how enterprise applications can help lead to organizational retention. When Employees Leave Retention is important largely because attrition […]