Blog Posts About UX Design

Top Five Tips For Making Your BI Solutions User Friendly

When people think of UX (user experience) design, it’s often in the context of e-commerce or B2C websites or apps – designing with the goal of making things more intuitive and appealing for shoppers, for instance. But some of my favorite projects over the years have involved creating user-driven internal business intelligence (BI) solutions for […]

Customer experience mapping helps find the best way to serve your customers

Mapping a great customer experience: Part 2 In Part 1 of this series on customer experience mapping, we provided a quick introduction and overview. As you’ll recall, customer experience mapping is a valuable exercise that builds on your user research to create a great experience for your target audience. In Part 2, we’ll explore the […]

Mapping a great customer experience

Now that we have GPS to lead us wherever we need to go, many of us wouldn’t think about unfolding and poring over a traditional map to chart out a trip. So it may sounds a little old-fashioned when I tell you that I consider mapping to be a crucial step in creating an effective, […]

Time for a change: Look Beyond the Status Quo With Modern UX Design

When we want to kick back and do some serious navel-gazing about design, we often wander over to Fast Company’s Co.Design site for inspiration and entertainment. That’s where we recently found this excellent little gem, parked amid headlines such as “How ‘The Simpsons’ Fixed Apple’s iPhone Keyboard” and “Watch A Girl Age into an Old Woman Before Your […]

Ticketmaster: Making the Case for a UX Transformation

You’d be hard pressed to find anyone who has never done business with Ticketmaster, and even harder-pressed to find diehard fans. From a PR perspective, it’s definitely not easy being Ticketmaster. The giant ticket broker has been a lightning rod in the entertainment world, generating waves of negative feedback over the years regarding its fees […]