Blog Posts About UX Design

Seattle-wide UX Holiday Party 2014: A review of the inaugural celebration

  Thanks to everyone in the community who came out on Tuesday night to celebrate the first-ever Seattle UX Holiday Party at the Facebook Seattle campus in South Lake Union! We had a great time toasting our special honoree of the night, celebrating the event’s non-profit partners, having fun with the giffy photo booth, networking […]

Top Five Tips For Making Your BI Solutions User Friendly

When people think of UX (user experience) design, it’s often in the context of e-commerce or B2C websites or apps – designing with the goal of making things more intuitive and appealing for shoppers, for instance. But some of my favorite projects over the years have involved creating user-driven internal business intelligence (BI) solutions for […]
Customer Experience Mapping

Customer experience mapping helps find the best way to serve your customers

Mapping a great customer experience: Part 2 In Part 1 of this series on customer experience mapping, we provided a quick introduction and overview. As you’ll recall, customer experience mapping is a valuable exercise that builds on your user research to create a great experience for your target audience. In Part 2, we’ll explore the […]

Time for a change: Look Beyond the Status Quo With Modern UX Design

When we want to kick back and do some serious navel-gazing about design, we often wander over to Fast Company’s Co.Design site for inspiration and entertainment. That’s where we recently found this excellent little gem, parked amid headlines such as “How ‘The Simpsons’ Fixed Apple’s iPhone Keyboard” and “Watch A Girl Age into an Old Woman Before Your […]

Ticketmaster: Making the Case for a UX Transformation

You’d be hard pressed to find anyone who has never done business with Ticketmaster, and even harder-pressed to find diehard fans. From a PR perspective, it’s definitely not easy being Ticketmaster. The giant ticket broker has been a lightning rod in the entertainment world, generating waves of negative feedback over the years regarding its fees […]

Website Tips From the Peanut Gallery

There are several important aspects to consider when setting the strategy of your online experience. Regardless if your strategy is a mobile first one (which I recommend) or not, there are several things you should consider. Imagery The User Experience Textual content Imagery 1. Make sure the people in your website imagery reflect your ideal […]