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Ticketmaster: Making the Case for a UX Transformation

You’d be hard pressed to find anyone who has never done business with Ticketmaster, and even harder-pressed to find diehard fans. From a PR perspective, it’s definitely not easy being Ticketmaster. The giant ticket broker has been a lightning rod in the entertainment world, generating waves of negative feedback over the years regarding its fees […]

Website tips from the peanut gallery

There are several important aspects to consider when setting the strategy of your online experience. Regardless if your strategy is a mobile first one (which I recommend) or not, there are several things you should consider. Imagery The User Experience Textual content Imagery 1. Make sure the people in your website imagery reflect your ideal […]

Effective User-Friendly Touch-First Web Design

Simplify Remember that touch controls are about direct manipulation Make sure your touch targets are BIG Do not rely on Hovering Give feedback and guidance where possible Simplify Strip out excess design elements and distracting content. Make content the primary focus. Make the calls to action distinctive and touch-able. Remember that touch controls are about […]