Blog Posts Tagged With sales funnel

Identify, Prioritize, Fix: Fight UX Friction at Its Source

UX designers sometimes feel like they’re under pressure to read minds. In fact, this is often explicitly what managers and executives expect them to do. While it seems an unreasonable request at first, UX design does involve a kind of clairvoyance — just not necessarily a supernatural one. The designer’s foreknowledge of user behavior mostly […]
presentation

Why Journey Mapping Requires a Workshop

In most organizations, the customer journey touches almost every department. It needs to – the entire purpose of the company’s existence is to generate profit by meeting customers’ needs. All of these departments exist for the same reason, however, and the processes they complete influence the customer experience. In order to streamline that experience throughout […]
API Integration

Do API Integrations Improve the User Experience?

If there is one major difference between 21st-century products and those of yesteryear, it’s the focus on user experience (UX). In the past, manufacturers expected consumers to learn how to use their products. While UX played a small role in industrial product design, it was Apple’s Don Norman that put user experience front and center […]
Essentials-Creating-Customer-Journey-Map

Essential Elements in Creating a Customer Journey Map

Customers are increasingly savvy and look beyond products or pricing when they make purchasing decisions. They want to buy from businesses that offer a high level of customer service and deliver a seamless buying process. In fact, 86 percent of buyers are willing to pay more for a better customer experience. In order to design […]

Design Social Media Chatbots to Improve Sales Team Success

Innovation and automation have become guiding principles for agile businesses looking to inject disruptive technologies into their workflows. One such disruption that has proven to be a game changer in recent years is the Artificial Conversational Entity, otherwise known as the chatbot. While AI-driven technology is not a new concept, businesses have found much more […]
What role does UX play in SEO?

What Role Does UX Play in SEO?

In today’s digital economy, SEO is everything. A higher rank means more traffic, leads and, presumably, revenue. But you cannot make the mistake of thinking that breaking the first page on a Google search can be credited to some secret sauce. Rather, your ranking is determined by hundreds of variables, a large majority over which […]
UpTop uses data to inform design decisions

Your Conversion Problem May Actually Be a Design Problem

Your organization’s sales projections are flat-lining. Your marketing department has tried countless promotional offers on a variety of products, you’ve got an active social media presence and analytics show that there hasn’t been a dip in your site traffic. It would seem that you’re doing everything right, but for some reason people just aren’t completing […]

How Can You Enhance UX for a More Universal Appeal?

When traveling to a foreign country where you don’t speak the native language, a translation dictionary is an indispensable asset. Without being able to communicate with the locals, you might have trouble with simple tasks like ordering a meal or finding your hotel. Equipping yourself with tools like a translation dictionary allows for universal communication […]

The Customer Experience: What Will They Say About Your Business?

While not everybody can make The New York Times Bestseller List, everybody is, in a sense, a storyteller. We tell stories every day—about everything from where we went last night to what we had for breakfast. Savvy business owners, take heed: Very often, those stories revolve around customer experiences. A clear parallel can be drawn […]

Proving the Value of UX Design

Using a website or application that has been optimally designed based on user experience (UX) is like a breath of fresh air for users typically encumbered by poorly designed platforms during their online hunts for information. Yet, until they experience the ease of use brought about by UX design, Web surfers may be oblivious to […]
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