CX Blogs - Page 5 of 5

CX, Design Thinking, Journey Mapping, UX Design

Erase Friction to Increase Revenue

UpTop asked four User Experience (UX) experts five big questions in our latest Live Event Panel. Join us for a review of the results! UpTop is here to help.

UpTop Team

CX, Technology, UX Design

Basic Principles for Designing VUI

VUI (voice user interface) comes with a set of expectations from users. The give and take of conversation is cooperative and intuitive. Talking with VUI should be, too. Options, but...

UpTop Team

CX, UX Research

Why User Experience Research is Important

This week's Turning On The Desk Lamp features Craig Nishizaki, our Sr. Director of Business, Design, and Development. Why is UX research important?

Craig Nishizaki

CX, Journey Mapping, Process, UX Research

Why Your Business Should Do Journey Mapping too

Michael Woo, our UX Manager, talks about how Journey Mapping is utilized at UpTop. Every so often - through our client work - we get into situations where we need improve how we do things, both internally and externally.

Michael Woo

CX, UX Design

Why UX Will Make or Break Your Business

User experience might be the most underrated part of growing a successful business. Too many companies treat it like an afterthought, rather than a primary goal.

UpTop Team

CX, Technology

3 Strategies For Getting C-Suite Buy-In On Chatbots

The chatbot has made significant strides since the earliest iterations just a decade ago. It is defined as a service, powered by rules and sometimes artificial intelligence, that interacts via a...

UpTop Team

CX, eCommerce

From UX to CX: Businesses Must Adapt in the Age of the Customer

Marked by the mass digitalization of networked computers that began in the early 1990s, we are now entering a new “age of the customer,” which according to Forrester requires a...

UpTop Team

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Insights About CX

Erase Friction to Increase Revenue

Basic Principles for Designing VUI

Why User Experience Research is Important

Why Your Business Should Do Journey Mapping too

Why UX Will Make or Break Your Business

3 Strategies For Getting C-Suite Buy-In On Chatbots

From UX to CX: Businesses Must Adapt in the Age of the Customer

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